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Do you have a story you'd like to share about your experience at Acura Of Barrie? Tell us about it by filling out the form below.
Here's what some of our previous customers have to say!
It was done quickly, but enough time to have everything done and everyone was very king there.
- Krisanne Flinders, Aug. 13, 2017
Service dept is super friendly to deal with. And they are always fair in their assessment of what needs to be fixed and what can wait till later. That helps me, as I'm on a budget with an older vehicle.
- Jodi Kett, Aug. 10, 2017
Friendly knowledgeable staff. Very clean service area! Quick to be able to get in for service.
- Heather Lawrence, Aug. 09, 2017
Excellent service. The service consultants are professional and courteous. The make suggestions for work, but I never feet as though they are trying to sell me something I don't need. The work performed is always done correctly without issues. This is a great service department. I would recommend them to anyone.
- Anne Reinbergs, jul. 26, 2017
A great experience overall. Service manager was very professional and friendly. Time frame for service work was explained in advance and adhered to.
- John Weinhardt, Feb. 22, 2017
Acura is "my kind of dealer". It was the service department and Treavor who convinced us that this is an exceptional dealership...We have owned Acura's since the early 1980's but Barrie is the best.
- John Hallerman, Aug. 01, 2017
I found Kevin Campbell to be very knowledgeable, non pressure and very through with regards to product knowledge.. I explored many different companies and by far Kevin was the most professional. This is why I came back to Acura.. simply because of Kevin.
- Leah Gray, Jul. 03, 2017
It was a very pleasant experience. The staff were all very helpful and knowledge. I felt very comfortable with the entire experience and would recommend Acura of Barrie to anyone.
- Cheryl Knott, Mar. 06, 2017
We dealt with Monica, Mike and Jeff. What an amazing experience we had. Monica called me the day after to ask how everything was. Mike was at my neighbors house a few days later and asked how the vehicle was and if he needed to go over anything - WOW! even in his day off he is still working, that's amazing!!! I would definitely recommend/refer friend and family. Thanks to all of them.
- Jennifer Keegan, Jul. 24, 2017
You continue to impress me at this dealership. I'll be sure to recommend family and friends.
- Daniel, Huntsville
The service at Acura was outstanding! Shawn, the service advisor, is excellent at his job. He was very warm, honest and knowledgeable. He took the time to explain my car's condition to me.
- Jessica, Penetang
It's always a pleasure to deal with the friendly, knowledgeable and trustworthy staff at Acura of Barrie. In complementary fashion, your premises present an esthetically pleasing and comfortable environment. This quality package certainly enhances the great feeling of owning an Acura. Finest Regards
- Peter, Barrie
Always a pleasure; can't imagine taking our lovely little TSX anywhere else for service. The service department is top notch and always gives us the best possible service and sound, good and especially honest advice as to what our car will need in the future. The visits there are always friendly and always with a few good laughs and warm exchanges.
- Susan, Barrie
The people (Shawn, Nathan and Lance) are very knowledgeable people with respect to cars. They take their time to explain what, why, recommendation and cost. Great people to communicate with.
- Margaret, Hawkestone
It's nice to know that people actually do pay attention to these comments (satisfaction surveys) as they are paramount in providing excellent customer service, and Acura of Barrie certainly does have all of those qualities of excellence.
- Susan, Barrie
Hi John, The purpose of this message is to let you know that your service department was really awesome helping me out of a jam yesterday afternoon. I'm currently in Buffalo picking up a Motorcycle with our MDX and our trailer. Yesterday when testing the signals and brake lights they weren't working. In a time crunch, I called your dealership and everyone stepped-up to help me out ASAP right outside the service bay within minutes of arriving. I know these things don't work out every time but in this case I needed the help right that moment and your Team was great. Please extend my special thanks to the Service Department. Yours truly,
I appreciate the friendly, professional and proficient service your people provide
- Donna, Orillia
I would like to point out that service is impressive to point that I had service done on our Nissan Pathfinder at your Acura dealership. Sean and Nathan are efficient, knowledgeable and very pleasant
- Helene, Barrie
We always enjoy our visits to your dealership. Shawn, in service, is always bright and cheerful and also very knowledgeable. He is always pleasant and very professional. Your dealership is always very clean and the sales people are all very nice. It always a pleasure to visit your location in Barrie
- Lillian, Wasaga Beach
I received stellar service on this visit to your facility. Specifically, Shawn Kleimaker, in providing excellent attention to ongoing service to my fleet vehicle and keeping me on the road. Technician Lance is exceptional in diagnosing present and future issues as well as the professional execution of the task. On this service, after a short road test before the work commenced, he advised Shawn and I of a matter that required immediate attention. This averted a problem that most likely would have occurred soon thereafter. I have the highest regard for his honest advice. Thank you for this opportunity to express how much I value the service team at Acura Barrie. Yours truly
- Greg, Barrie
Awesome dealership. That's why I went 4 hours out of my way to deal with you. Especially getting a straight answer when I asked re pricing. Also that you went to bat for me when dealing with the insurance company re value of my written off MDX. Thanks again
- Joel , Petawawa
We were very pleased with our experience from the moment we walked through the door! I must tell you that our sales person (Daniel Young) was very knowledgeable, and if he did not have a ready answer he did not fluff it off he made the effort to get the answer. I was also very pleased that at no point in time did we feel any pressure. he is a very astute young man and you are lucky to have him as part of your sales team! Thank you
- Steve, Wasaga Beach
The best service department I have dealt with
- Donald, Barrie
As the Acura brand continues to improve its product, I hope your service continues to remain steadfast. We've always been impressed by the quality of people within your organization. Thank you for making our Acura experience enjoyable and relaxing
- Jeffrey, Barrie
Nathan took fantastic care of me as always. The platinum clean up was done to perfection and the vehicle was ready a bit sooner than expected. Nathan even suggested that I look for the original wiper blades at home since it was cheaper to replace the blade refills than replacing the entire blade assembly. When I dropped back in to pick up the car he personally installed the wipers in just a few minutes. He and Shawn are why I'd never go anywhere else for service; knowledgeable, helpful and trusted. See you soon for the other vehicle's winter tire changeover and cleaning
- Wyn, Barrie
Your service dept. is awesome... Shawn and Nathan do a great job... keep up the good work. Acura of Barrie always offers more than any other dealership...
- Linda, Barrie
The service team at your facility is outstanding! Shawn was very professional and thorough. One the mechanics came out to check out my vehicle and gave me a clear diagnosis and helped ease my anxiety. Acura of Barrie gave me excellent service. Thank you
- Cecilie, Springwater
Please note that the only reason my car was not ready by the end of the day was because parts were required, and it was kept overnight to await them. The service rep, Nathan, went above and beyond to ensure that my car was returned on day 2, even though the parts needed were on back order. He personally called several dealerships, and when he found parts in Erin Mills, he sent someone to get them. I was very grateful and impressed with this level of customer service. Regards
- Sharon, Barrie
Great staff - very helpful and cooperative always prompt service
- Angela, Barrie
Your facility and staff make the drive from Parry Sound worthwhile. Keep up the good work!
- Bernice, Parry Sound
As usual, Shaun in Service did his utmost to make my service experience a pleasant one. He made sure I had a loaner vehicle due to the time frame of my servicing. Lance, your mechanic was also very helpful in explaining what was going to happen. Both he and Shaun made sure I understood what was going to happen with my MDX. I shall certainly return for my regular servicing.
- Joanne, Parry Sound
We had excellent service. The gentlemen in service department is a valuable employee to the company
- Jenny, New Liskeard
Your guys in the service dept are all excellent
-Sandra, Blue Mountain
Dealt with Shaun and Alex (the service mgr.) Both carried on the practice of courteous and timely service. Much appreciated guys. 5 stars !
- Robert, Barrie
As always, Excellent!
- Ellen, Collingwood
Guys were providing warranty service. Car was washed ready when I left the lounge. Great Job!
- Douglas, Singhampton
I would just like to say thank you to Frank and Nathan for the way you went out of your way to help out my family. You have given us a great deal on our new Honda and we are very delighted with how we were treated, like people and not walking dollar signs!!! You fellas are very down to earth and honest, a pleasure to deal with. We will be back for more. And you can take that to the bank!!!"
- Adam, Barrie
It was very much a pleasure to purchase this brand new Acura RDX vehicle. It was our first brand new vehicle that we have purchased. Dan, Fred and Krista were very professional. We will definitely recommend Acura of Barrie to our friends.
- Margaret, Phelpston
Shawn is the best. He is very friendly and honest!!!! All the service employees are terrific to work with. Shawn and the others ROCK!!!!!!!!!! Please ensure you pass my message onto each and every one of them. Thank you.
- Wendy, Barrie
The service department went over and beyond what I would have expected. Our vehicle broke down out of town and they did everything possible to minimize the inconvenience of a lengthy repair job. Shawn, Nathan and Alex all characterize what everyone should strive for in customer service
- Rob, Toronto
Excellent dealer! All the staff I dealt with was friendly and very professional. I am really happy to have purchase my new vehicle at Acura of Barrie. The experience has been extremely positive. I would definitely return to Acura of Barrie and would recommend this dealer to all my friends and family.
- Tam, Vaughan
When I brought it in to Acura Barrie they were fast, informative and friendly. I will ONLY service my car at Acura BARRIE because of their "cut above the rest" customer service
- Anneissa, Minesing
Your staff were very friendly and helpful - I will keep Lance as my mechanic - do not lose him - great for explaining what needs to be done and why. Spent 25 years at Honda and ran repair for 5 years - I know you have a great staff.
- Dave, Barrie
Great place to service my vehicle. Everyone very friendly.....Nathan my Service Advisor was excellent...Thanks Nathan....see you next time
- Claire, Gilford
Staff was very courteous. My questions were answered promptly and professionally
- David, Barrie
Excellent services and I appreciated (and the time taken) the mechanic's explanation of issues regarding the repair of my car engine
- Malcolm, Barrie
Always a treat coming into the dealership. Very professional and accommodating. Love my car and love the Acura products. Thank you Shawn and Nathan.
- Astrid, Barrie
I showed up to get a part I had ordered. They put the part on and even reset my SRS light for me and I was blown away at the bill - not too much. I thought it would be 3 times as much. Thank you for your good service and honest pricing. See you Tues with my other car
- Dave, Barrie
We were fully satisfied with the service we received. We come from Ottawa to have our ACURA TL serviced at Acura of Barrie - you must be doing something right. Thx.
- Grace, Orleans
I have owned vehicles for 47 years. You have the best service people I have ever experienced. They are kind, cheerful, friendly and most of all knowledgeable. I cannot express how impressed I am with your staff and Shawn in particular. You have truly mastered the art of the right people for the right job. Thanks
- Keith, Barrie
John did a fantastic job of providing all the technical details I needed without overwhelming me. He is an excellent salesman! I love my new RDX!
- Caron, Thornbury
Been dealing with the service department for 5 years and have always had excellent service. Both Nathan and Sean of Barrie Acura are excellent. Always enjoy that cup of coffee and the paper while I am waiting as well
- Susan, Minesing
Acura Of Barrie is located in Barrie, Ontario and also serves Orillia, Collingwood, Vaughan, Midland, Gravenhurst, Newmarket, Owen Sound, Bracebridge, Brampton and surrounding areas.